From experience we have determined that with phone support we would not be able to provide the same effective services, so we decided to keep our support just online for the following reasons:
- Graphic Design is a Visual Process. Online support allows us to send and receive links, images, sketches, screenshots etc., helping us answer questions and figure out solutions more efficiently.
- A Picture Speaks a Thousand Words. Often, it is much easier to show an image with the exact style you want than to describe it as there may be different descriptions for certain styles from person to person.
- It’s Faster and More Reliable. All conversations remain recorded and can be accessed at any time, so you won't have to repeat yourself and it also ensures that nothing gets lost in translation.
- Better Answers. Often an instant answer is not possible as it may take additional time to study all the details to be able to give you the best possible answer or a realistic price quote.
- Direct Communication without Intermediaries. You can be sure that every time you will receive answers directly from a knowledgeable graphic designer. You will always have your graphic designer on the other end.
- Better Quality and Increased Efficiency. Constant interruptions have a huge impact on productivity and quality of work. By checking for new emails in between tasks, we can respond quickly without affecting our work. Since we do not outsource, we need to be able to focus without cold or unplanned phone calls that demand instant attention.
- Maximum Availability on Both Sides. As a modern design studio, we are not tied to set working hours and by using the maximum benefits of the online environment we can be available to clients from all over the world. Therefore, e-mail is an efficient tool for responding to inquires even outside of working hours. Also, on your side, you can't always answer a phone call, but it's more likely that you will be able to respond to an email.
- 100% Satisfaction and Better Prices. For more than 10 years since we used this type of communication, we have been able to provide efficient services and kept our clients satisfied. An exclusive online support also allows us to minimize the cost of resources, thus being able to offer quality services at competitive prices.
We hope we have convinced you that this is not an inconvenience, quite the contrary, therefore we'd love to hear from you. Get in Touch with Us.